If you are like most Americans you are probably shopping local, but maybe you have not stopped to think about why you are drawn to working with local businesses.
Researchers tell us local businesses are more likely to utilize other local businesses, making our communities stronger. For every $100 you spend at a local business $68 will stay in the community. Locally owned independent businesses return more than three time as much money to the community in which they operate than chain competitors. Locally, family owned funeral homes hire local, use other locally owned businesses when they need service, and contribute to the community.
All of that is important. However, when a family member dies, few of the reasons discussed above are likely to come into play as you pick up the phone to call a funeral home. There is one reason that is top of mind in that situation, and it does matter. It is there right in front of you even if you are not fully aware. When something is important, like how your family experiences the death of a beloved family member, we all seek accountability. We want a provider who is connected to us. When it is something important, we want someone who cares about how they do their job. We want someone who will see us at church or at the ball field. We want to use a funeral provider that is accountable to the community.
It is the reason we like the locally owned appliance store over the big box store. Our local store cares if the microwave works. If it does not work, they will fix it. It is the same reason we like to shop at the local farmer’s market. The big chain supermarket might hide the old soft berries at the bottom of the basket. The farmer, who is your neighbor, will not. When a service provider is your neighbor, they are accountable for their work. You know where and how to reach them to tell them they did a good job, or where they did not meet your expectations. We all know full well accountability is hard to get from the big guys. Just take a moment to think back to that last call you made to your cable or internet provider. How long were you on hold? Accountability is the reason we choose locally-owned whenever we can.
A family-owned funeral home is connected to the community and answers to that community. The funeral director’s children go to school with your children. They know you and understand your needs. If you are fortunate enough to have a family-owned funeral home in your community, place your trust in them when the need arises.